To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that we honor.
RETURN POLICY PROCEDURE
If you are not pleased with your purchase, simply contact us by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, minus the restocking fee.
We will acknowledge your return request within 3 days.
You will ship the item back to the us within 3 days of the acknowledgement:
The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
We recommend you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and us.
After the we verify the returned item is as originally sent, we will issue you a full refund within 3 days. For protection of both the us and buyer, when making a refund via personal check or money order to a buyer, we are required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.
A re-stocking charge of 10% will be added unless otherwise waived by Mary Ann-tiques.
ADDITIONAL RETURN POLICY INFORMATION
This policy does not apply to items purchased on Layaway.
No refunds on custom orders.
Damaged items are handled separately as described immediately below.
DAMAGED ITEM PROCEDURE
Please do not return items damaged in shipment, as doing so will void the shipping insurance.
Damage claims can only be made on items shipped with insurance.
Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
In the event that you, the recipient, files the claim, the shop owner will provide you with the necessary insurance information.
For information on filing a claim through the following carriers, visit:
United States Postal Service: http://www.usps.com
Federal Express: http://www.fedex.com
* Be sure to contact the shop so that they may handle, or guide you through the process. *
Shipping is FREE for all US orders via USPS Priority Mail & FedEx. Full postal insurance and signature confirmation is included.
International orders are shipped via USPS & FedEx. International customers are responsible for paying customs duties and any import taxes upon arrival. (Please Note: Shipping services are not available to all international destinations).